Return & Refund Policy
Airdrie Canvas Inc will exchange/repair products within 30 days that are defective due to manufacturer error.
All exchanges/returns or repairs will be evaluated on a case-by-case basis. Items that have been damaged due to improper use or negligence are non-returnable.
Shipping of the item back to Airdrie Canvas Inc will be at the customer’s expense. Custom orders and Special orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. No returns on open or used packaging or products.
Should you need to exchange/return/repair a product, please send an email to email@example.com with the details of your exchange/return/repair request BEFORE you send the item to us. We will then direct you on how/where to send item.
It is up to the customer to verify address information at the time of order. Airdrie Canvas Inc is not responsible for incorrect mailing addresses or delays in shipping due to carrier issues. Packages returned to Airdrie Canvas Inc as a result of an invalid or incorrect mailing address will be subject to a return shipping fee.
All tent orders are processed when payment is received. Turnaround time for canvas tents is between 8-10 weeks.